This privacy policy sets out how AA Carpet Cleaners Ltd (/We/Us) uses and protects any information that you provide when using this website, completing/submitting a form or contacting AA Carpet Cleaners.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from the 1st April 2018.
What we collect
We may collect the following information from clients and enquirers:
- name
- contact information
- address, postcode and other information relevant to the enquiry, or appointment
What we do with the information we gather
We require this information to understand your needs, efficiently communicate, provide a satisfactory response to your requirements and improve our service, and in particular for the following reasons:
Internal record keeping.
Clients only. We may periodically send promotional email about new products and services, special offers or other information which we think you may find interesting using the email address which you have provided. You have the option to unsubscribe at any point via the links within email or by contacting AA Carpet Cleaners office direct. Please be aware this may affect our ability to provide some services in full.
Clients only. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to improve our service and add features/benefits according to your interests. You are not obligated to participate.
AA Carpet Cleaners disapproves of any use of the list by third parties for marketing or promotion and it is not directly provided in full or in part to any third parties by AA Carpet Cleaners.
Referrals
Customers may submit enquiries to AA Carpet Cleaners Ltd directly through Trusted Local Cleaners (NCCA website). Contact details, request and any more data provided will be passed AA Carpet Cleaners Ltd (third party) in order for them to respond. AA Carpet Cleaners tracks referral statistics but does not store or utilise submitted data for any other purpose.
Reviews
Customers may submit reviews for members listed on Trusted Local Cleaners (NCCA website). Your name and email address will be recorded and your name and review (but not email address) will be forwarded to AA Carpet Cleaners who may utilise submitted data if there is a specific query in relation to the review, but for no other purpose.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
Payments
AA Carpet Cleaners utilises verified secure facilities to accept and process financial transactions. No financial data is stored once a transaction is complete.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, the terms of submitting data will be defined either on the page or within this privacy policy. Specific opt in/out options may also be provided.
- If you have previously agreed to us using your personal information, you may change your mind at any time by confirming in writing (post or email). Please be aware this may affect our ability to provide some services in full.
- You may request details of all personal information which we hold about you. If you would like a copy of your information held, please write to:
AA Carpet Cleaners Ltd. Orchard View, Goat House Lane, Hazeleigh, Chelmsford, Essex CM3 6QY email: aacarpetcleaners@compuserve.com
Or telephone Head Office on 01621 826843
We will never sell, distribute or lease your personal information to third parties.
If you believe that any information we are holding on you is incorrect or incomplete, please telephone, write or email us as soon as possible at the above address. We will promptly correct any information as required.
Senior NCCA member